About This Page
To deliver Dovee's voice and text coaching service, we engage a small number of trusted third-party service providers ("sub-processors") who process personal data on our behalf. This page describes the categories of sub-processors we rely on, what they do for us, and where they operate.
Categories of Sub-Processors
| Category | Purpose | Data Processed | Region |
|---|---|---|---|
| AI model providers | Large language models that generate Dovee's coaching responses, and speech-to-text / text-to-speech for voice mode | Conversation text, prompts, system instructions, transient voice audio (not retained) | USA |
| Vector memory provider | Relationship memory storage and semantic search (RAG) | Conversation text chunks and embeddings — no audio | USA |
| Real-time communication infrastructure | WebRTC streaming for live voice and chat sessions | Audio streams, data channel messages, session metadata | USA |
| Authentication & identity | Account sign-up, sign-in, OAuth flows | Email, hashed password, OAuth tokens | USA |
| Application hosting & database | Hosting the Dovee application and storing user data (PostgreSQL, Redis) | All Dovee application data: profiles, conversations, subscriptions | EU |
| Marketing site hosting | Serving dovee.ai marketing pages | Page requests, IP addresses (transient) | Global edge |
| Payment processing | Subscription billing, invoicing, refunds | Name, email, billing address, payment method (card details stored by the processor, not by Dovee) | USA |
| Transactional email | Sending account, billing, and security notifications | Email address, message content | USA |
Specific Sub-Processor Names
If you would like the specific names and contact details of any sub-processor in the categories above — for example to support your own due diligence or to exercise rights under GDPR or comparable laws — please contact us at hello@dovee.ai. We will provide the information within a reasonable time.
Data Transfer Mechanisms
Where personal data is transferred from the EU, UK, or Switzerland to the United States or other third countries, we rely on appropriate safeguards as described in our Privacy Policy Section 12 — including EU Standard Contractual Clauses, the UK International Data Transfer Addendum, and supplementary technical measures (encryption in transit and at rest).
Notification of Changes
We will update this page if we materially change the categories of sub-processors we use. The "Last Updated" date at the top of this page reflects the most recent revision.
Contact
Questions about how we process your data?
Email: hello@dovee.ai
Related: Privacy Policy · Terms of Service · Cookie Policy